Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related Can I use other APPs to access the media files in StoreJet Cloud (10K) other than with the StoreJet Cloud APP? What video file formats does the StoreJet Cloud 10K App support? How can I store files in StoreJet Cloud (10K)? Can I upload files from my iPad to StoreJet Cloud (10K), or do I have to do it via USB only? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started