Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related What video file formats does the StoreJet Cloud 10K App support? I forgot the administrator password. How do I access StoreJet Cloud (10K) settings? Why does my StoreJetCloud10K lose connection after iPhone was upgraded to iOS11? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started