Why isn’t my JDG device recognized after updating to iOS 26.4? Category : Specification / Capacity / Performance The JDG series has been discontinued for several years and supports iOS versions up to 26.3 only. Devices running iOS 26.4 or later are not compatible. We recommend using the device with an earlier iOS version for proper functionality. Is the answer helpful? Related Is there an upper limit for the number of files allowed in every JetDrive Go Backup folder? What is “My Storage” in JetDrive Go App? And where will the data be stored? What does Password Protection (in the JetDrive Go App) do? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started