Why did I get garbled file name when uploading files / folders to StoreJet Cloud using FTP?

Category : Setup / Operation
Reason:
The StoreJet Cloud supports multiple file formats for internal file / folder names. However, the range of file name formats supported by Internet Explorer and Windows Explorer is limited. 
Therefore, if you upload files via FTP using Internet Explorer/ Windows Explorer, there's a chance the file names would become garbled.

Solution:
We recommend using a dedicated program for file uploading via FTP, such as Filezilla.
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