User’s Manual

2024/03 (v2.2)

Dual Camera Dashcam DrivePro 620

1. Package Contents

The DrivePro 620 dashcam package includes the following items:

Front Camera (DrivePro 250)	Rear Camera (DrivePro 10)	Two microSD memory cards

Car charger with dual USB ports	Suction mount (for Front Camera)	Adhesive mount (for Rear Camera)

8m USB Type-A to micro-USB cable	4m USB Type-A to micro-USB cable	Quick Start Guides

2. Getting Started

2-1 Overview

2-2 Inserting a microSD Memory Card

You must insert a microSD memory card into the cameras before you can start recording.

 1. Insert a microSD memory card into the card slot of the cameras.

 2. To remove, push to eject the memory card out of the slot.

• We recommend Transcend’s High Endurance microSD cards or MLC-based memory cards to ensure the best recording performance.
• High Endurance microSDHC card
• High Endurance microSDXC 350V card

• For more details on the approximate recording time according to card capacity, go to FAQ on our official website.

2-3 Mounting the DrivePro

1. Insert the mount bracket into the mounting socket of the cameras, and slide sideways until you hear a click.


2. Thoroughly clean and dry the area of the windshield you wish to mount the DrivePro. For the best visibility, consider mounting the dashcam in the middle of the windshield, at approximately the height of the rear-view mirror.


3. For the front camera, press down the lever bar of the suction mount, and firmly attach the camera to the windshield. For the rear camera, peel off the protective film from the adhesive mount, and firmly attach the camera to the rear windshield.


4. Turn the adjustment knob anticlockwise to loosen, and then adjust the DrivePro’s position.


5. After the DrivePro is in the best position, turn the adjustment knob clockwise to ensure that the DrivePro is securely locked in place.

2-4 Connecting to Power

1. Connect the 4m micro USB cable to the front dashcam, and 8m cable to the rear dashcam.


2. Connect the Type-A connector to the dual USB car charger, and plug the car charger into your car power outlet.


3. Hide the cable along the headliner, windshield, trims, or rubber. Keep the cable out of eyesight and tidy.
   


4. After the car engine is switched on, the DrivePro will automatically turn on and start recording.


5. Once the car engine is switched off, the DrivePro will automatically save the current recording and power itself off.

2-5 Initial Pairing Setup

1. Connect the cameras to the power supply and turn them on.
2. On the rear camera, orange and blue lights will flash while pairing. An orange light will flash when pairing is complete. Press OK on the front camera screen.
3. Accept the pairing by pressing Confirm.
4. The front camera will enter recording mode. Pairing is complete when appears on the screen.

2-6 Function Buttons

Front Camera (DrivePro 250)

1. Press and hold the Power button for 3 seconds to manually turn on/off the DrivePro in any mode.
2. Long press the Snapshot button to quickly turn on/off the microphone.
3. Long press the Settings button to quickly enter the Time-Lapse Video menu.
4. Press the Power button to check WiFi SSID and password.
5. Press the Snapshot button to capture the front and rear images.

Rear Camera (DrivePro 10)

Mode	Emergency Button
Emergency Recording	Short press the red button to manually activate Emergency Recording.
Restore to Default	Long press the red button for 10 seconds to reset device settings to default and format the memory card. WARNING: Formatting will permanently erase all data.

Mode	Reset Pinhole
Restart Device	Insert a thin object with a flat tip, such as a SIM-eject tool, into the reset pinhole to power the device off and on again. WARNING: Restarting the device will not clear any existing data, but your last recording may fail to be saved.

2-7 LED Indicator

LED	Status	Definition
		Front camera	Rear camera
Blue	Flashing	Recording with WiFi	N/A
	Solid	Standby with WiFi	N/A
Orange	Flashing	Recording with WiFi
	Flashing quickly	N/A	Emergency Recording with WiFi
	Solid	Standby	Standby with WiFi
Blue Orange	Flashing	N/A	Connecting to DP250
Red	Flashing	N/A	Disconnecting to the power. Turning off after 10 seconds.
	Solid	Connecting to computer	Connecting to computer
	Flashing quickly	N/A	Formatting the SD card

2-8 Setting the Date and Time

Please set the date and time first to ensure accurate recording time.

1. During video recording, press the Settings button.
2. Use ／ to select Date/Time , and press OK.
3. Use ／ to adjust values, and press OK to move to the next block.
4. Repeat Step 3 until the date and time settings are complete.

2-9 Setting UTC Timezone

To ensure the accuracy of GPS data, set the UTC timezone after configuring the date and time settings.

1. During video recording, press the Settings button.
2. Use ／ to select UTC, and press OK.
3. Use ／ to adjust values, and press OK.

3. Recording Videos

3-1 Recording Screen

1. Recording status indicator 2. Video length 3. Video resolution / Frame rate 4. Camera pairing 5. GPS connection indicator 6. Voice record status 7. Battery status 8. Date / Time

After the car engine is switched on, the DrivePro will automatically power on and start recording.

By default, one video file is saved for every minute of recording. To adjust the recording length, please go to the Settings menu.

After the car engine is switched off, the DrivePro will automatically save the current recording and power itself off.

3-2 Emergency Recording

30% of the storage space will be saved for emergency video files. Video files recorded in emergency mode are protected from being overwritten.

Manual Emergency Recording
During video recording, press the emergency button on the left-hand side of the front dashcam to manually activate emergency recording mode. A warning will appear on the screen when the emergency recording is activated. The rear camera will also enter the emergency recording automatically, with orange light flashing quickly.

G-Sensor Emergency Recording
During video recording, the DrivePro automatically activates Emergency Recording mode when detecting a collision or hit.

• If the G-Sensor sensitivity is set to “High,” even minor shocks activate Emergency Recording mode.
• If the G-Sensor sensitivity is set to “Low,” only significant shocks activate Emergency Recording mode.

G-Sensor sensitivity can be adjusted in the Settings menu.

3-3 Parking Mode Recording

After the car engine is switched off, the DrivePro can automatically enter Parking mode and record footage when motion or collision is detected. Parking mode is disabled by default and can be enabled in Settings menu.

During Parking mode, the LCD display will turn off and the LED indicator will remain solid red on standby. When a motion or collision of the vehicle is detected, the DrivePro will record footage of about 15 seconds; the display will turn on and the LED will flash red. The display will turn off again if no more motion/collision is detected in about 15 seconds. The DrivePro will resume Normal Recording mode when the engine is switched on again (connected to power).

Transcend’s power cable does not supply power after the engine is switched off. If long-term recording in Parking mode is required, please use an external power supply. Enter the Parking mode manually by long-pressing the Power button in Normal Recording mode. To power off the DrivePro, long-press the Power button again.

Low Battery
Please charge the DrivePro immediately after receiving the Low Battery warning to prevent system time errors. Please avoid using the built-in battery to record videos directly.

4. Browsing and Playing Videos

4-1 Playing Videos / Browsing Photos

1. During video recording, press the Browse button.
2. Use / to select either Normal, Emergency or Snapshot, and press OK.
3. Use ／ to select the desired video file, and press OK.
4. Press to pause playback. Press again to resume playback.
5. Press to return to the video file list.

4-2 Deleting Videos

1. During playback of a video file, press . The message “Delete?” will pop up.
2. Use ／ to select Yes, and press OK to delete the file.

4-3 Protecting Videos

1. During playback of a normal video file, press . The message “Lock?” will pop up.
2. Use ／ to select Yes, and press OK to protect the file.

5. Settings

In the Settings menu, you can adjust video resolution, recording time, and G-Sensor sensitivity. Additionally, you can configure date and time settings, change the interface language, format the memory card, and perform firmware upgrades. Some settings automatically apply to the DrivePro 10 (indicated by *) while some don’t. The DrivePro App should be used to adjust the settings for the DrivePro 10.

1. During video recording, press the Settings button.
2. Use ／ to select the desired menu option, and press OK.


3. Use ／ to select the desired setting, and press OK.


4. Press to return to the Settings menu.

5-1 Menu Options ( * indicates the settings also apply to the DrivePro 10)

5-2 Firmware Upgrade

1. After downloading the latest firmware for the front (DP250) and the rear (DP10) cameras from the Transcend website, decompress the files and place them in the root directory of their respective microSD memory cards. (Make sure not to store the firmware files within any folders.)
2. Insert the microSD memory card containing the latest firmware version into the card slot of the DrivePro.
3. Connect the DrivePro to an external power outlet. The DrivePro will automatically detect the latest firmware file upon powering on, indicated by a flashing red light. The DrivePro will restart automatically after the upgrade is completed.

6. Using the DrivePro App

Tailored for iOS (iPhone/iPad) and Android devices, the DrivePro App is available for free download. With this app, you can wirelessly view live video footage while recording, manage DrivePro features, and play videos directly from your smartphone or tablet.

6-1 Downloading and Installing the DrivePro App

1. Search “DrivePro” on App Store or Google Play.
2. Download and install the DrivePro App.

Once the installation is complete, the App will be displayed on the home screen of your device.
Before using the App, please refer to the DrivePro App instructions.

6-2 Connecting to the DrivePro

 1. Please connect your mobile device to the DrivePro using one of the following methods:

• Option 1: Scan the WiFi QR code on the DrivePro 250.
  • Press the Power button on the DrivePro.
  • Scan the QR code on the DrivePro's screen using your mobile device.

• Option 2: Select the WiFi signal.
  • Tap Settings > WiFi from your mobile device.
  • Select the WiFi network with DP250 in the SSID. (The default password is 12345678.)

 2. Tap the DrivePro App icon on your mobile device and connect to the DrivePro 620.
 3. The image below will be displayed when you are connecting to the DrivePro.

 4. Visit the DrivePro FAQ for detailed operation guidance.

6-3 Playing Videos on a Smart Device

1. To view saved clips, tap Browser.
2. The videos recorded by DP250 will appear. You can playback videos recorded in normal or emergency mode.

3. To switch between front and rear cameras, tap the dropdown arrow ▾ on top of the display to toggle between the devices.

   

4. Tap to download a video, or to delete.

   

To stream on your mobile device live, tap Live View.

6-4 App Settings

Tap the button on the top left corner first, then tap the Settings button.

In Settings, you can adjust the video, device, WiFi, and system settings.

Tap the dropdown arrow ▾ on top of the display to toggle between front and rear cameras.

7. DrivePro Toolbox Software

The DrivePro Toolbox, developed for Windows and macOS, features a user-friendly interface that allows you to select and play videos recorded on your DrivePro, and see your driving paths of the recorded videos displayed on maps without the need to install separate codecs.

System requirements for connecting the DrivePro to a computer:

• A desktop or a laptop with a working USB port
• Microsoft Windows 10 or later
• macOS 10.12 or later

1. Download the installation files.
2. Install DrivePro Toolbox software on your computer.

Main Features
Video Sorting	Sort videos by filename, recording date, or group, which allows users to search for recorded videos efficiently and to play them.
Smooth Video Playback	Connect the DrivePro or use a microSD card reader or adapter to play back recorded video events on your computer.
Edit and Trim Videos	Select a video, trim it and save it as a new clip immediately. You can also capture snapshots from your videos during playback.
Map View	View the driving paths of your journey displayed on maps along with the recorded video. Note: This feature works with DrivePro models with a GPS receiver. (DrivePro 550, DrivePro 520, DrivePro 250, DrivePro 230, and DrivePro 220)
License Plate Recognition	Automatically identify the license plates in a video and extract footage to allow users to perform a quick search. Note: Available only on Windows 64-bit version.
Export Merged Videos	Play videos recorded by the front and rear lens/camera simultaneously. Export and play merged videos. Note: Available only on dual lens/camera models: DP550/DP520.

8. Transferring Files to a Computer

Take the microSD memory card out of the dashcam, and insert it into a compatible card reader to transfer files to your computer.

9. Troubleshooting

If a problem occurs with your DrivePro, please check the instructions below before sending your DrivePro for repair. If you cannot find an ideal solution to your question below, please consult the store where you purchased the product or the service center, or contact the local Transcend branch office. You can also visit the Transcend website for FAQ and Technical Support services. For any hardware issues, please refer to the DrivePro User’s Manual.

• None of the DrivePro buttons are responding. (The dashcam crashes or runs with lag.)
• Try unplugging the car adapter from your DrivePro, and reconnecting it.

• My DrivePro cannot play videos stored in my memory card.
• Edited videos may not be displayed on your DrivePro.

• Nothing happens when I press the “Emergency button.”
• Emergency Recording works in the Recording mode only.

10. Safety Cautions

These usage and safety guidelines are IMPORTANT! Please follow them carefully to ensure your safety and help protect your DrivePro from potential damages.

• General Use
  • For in-car use only.
  • For your safety, do not operate the DrivePro or use the DrivePro App while driving.
  • Avoid placing the DrivePro in an extreme temperature environment.
  • Avoid splashing water or any other liquids on the DrivePro and accessories.
  • Do not use the DrivePro in an environment with strong magnetic fields or excessive vibration.
  • Only use the car adapter provided by Transcend. Other car adapters may not be compatible with the DrivePro.
  • Some vehicles have power outlets that remain active even when the engine is turned off. If your car is of this type, please unplug your dashcam from the car power outlet to avoid unnecessary power consumption and unexpected issues.
  • The GPS is subject to changes that could affect its performance. Transcend does not guarantee the accuracy of GPS data, which should not influence your judgment while driving.
  • GPS signals cannot penetrate buildings and metallic tinted films. The accuracy of GPS data depends on the surroundings including the weather and the location it is being used (e.g., high buildings, tunnels, undergrounds and forests).

• Mounting Location
  • Never place the DrivePro where the driver’s view or deployment of airbags is obstructed.
  • Mount the DrivePro within the range of the windshield wipers to ensure clear visibility in rain.
  • WARNING: Remove the DrivePro carefully if it is mounted on a tinted window to prevent damages to the tint film.

• Backing up Data
  • Transcend does NOT take any responsibility for data loss or damage during operation. We strongly advise that you regularly back up data in your memory card to a computer or other storage medium.

11. Specifications

12. EU Compliance Statement

Transcend Information hereby declares that all CE marked Transcend products incorporating radio equipment functionality are in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address:
https://www.transcend-info.com/eu_compliance

Dashcam / Body Camera series
Frequency: 2400 MHz to 2483.5 MHz	Maximum transmit power: < 100 mW

13. Recycling and Environmental Protection

For more information on recycling the product (WEEE) and battery disposal, please refer to the following link:
https://www.transcend-info.com/about/green

14. Federal Communications Commission (FCC) Statement

This device complies with Part 15 FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received including interference that may cause undesired operation.

This Equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

RF Exposure Information (SAR)

This equipment complies with the FCC portable RF exposure limit set forth for an uncontrolled environment. The exposure standard for wireless devices employing a unit of measurement is known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.

This equipment could be installed and operated with minimum distance 0cm between the radiator & your body.

• Any changes or modifications not expressly approved by the party responsible for compliance could void the authority to operate equipment.

• This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.

Transcend Information Inc (USA)
1645 North Brian Street, Orange, CA 92867, U.S.A
TEL: +1-714-921-2000

15. Warranty Policy

Please find the warranty period of this product on its package. For details of Warranty Terms and Conditions and Warranty Periods, please refer to the link below:
https://www.transcend-info.com/warranty

16. GNU General Public License (GPL) Disclosure

For more information on open-source licensing, please refer to the link below:
https://www.transcend-info.com/Legal/?no=10

17. End-User License Agreement (EULA)

For details of software license terms, please refer to the following link:
https://www.transcend-info.com/legal/gpl-disclosure-eula

18. Eurasian Conformity Mark (EAC)