My video file format is supported by the MP710, and the file can be played on my computer, but I get error messages when I play it on the MP710.

Category : Software / Firmware / Applications
A situation like this indicates that the file is carrying some minor encoding errors. As the hardware specifications of the computer are a lot higher and more advanced than those of the MP710, such tiny encoding errors are negligible to the computer. For the MP710, however, its hardware is less tolerant to such encoding errors, resulting in playback failure or display errors.

Solution:
You could download the "MP710 ToolBox" software to convert your file to another format. When converting, MP710 ToolBox will re-encode your file and correct its encoding errors in the process. After that, you will be able to play it on your MP710.

Steps:
Step1: Import video files
Step2: Set video interval
Step3: Start converting

Note:
If you are still having trouble playing a video on the MP710 after converting it, this means that the encoding error is too big that not even converting the file would revert it back to its original state.


Is the answer helpful?

Technical Support

If the answer can't help you, you can contact the Tech Support Department

Get started

You have already accepted cookies, but you may still revoke your consent at any time. Please see more details at Cookie Statement. Change Settings

You have already rejected cookies, but you may still give your consent at any time. Please see more details at Cookie Statement. Change Settings